Reisebüro Schöne

Travel agency

Reisebüro Schöne

TOP SERVICE PROVIDER 2026
TOP RECOMMENDATION 2026
4.86 out of 5
Excellent
1,780 Reviews
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Contact information
We are an old established travel agency. However, are always up to date in the advice and technology.
We bring a lot of experience in the consultation around your dream trip.
The company was founded more than 50 years ago. This stands for quality and consistency.
With us they get any kind of travel, and this operator and independent of the company.
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Contact information

Reisebüro Schöne
Alt-Rudow 63
12355 Berlin
Germany
Directions

Contact person
Reisebüro Schöne, Citycenter Rudow

Opening hours

Websites

Social Media

99% Recommended
5 stars 1,478
4 stars 191
1 star 1
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.89)
Cost-performance ratio
Excellent (5.00)

Based on the feedback shared by reviewers on ProvenExpert, reviewers report that the customer service they experienced at Reisebüro Schöne was attentive and effective. They also expressed high levels of satisfaction with their overall experience. Reviewers highlight the agency's willingness to address their needs and solve issues that arose during their travel planning.

Top competencies

Customer loyalty

4.91 out of 5
238 Reviews

Customer satisfaction

4.89 out of 5
225 Reviews

Project success

4.84 out of 5
166 Reviews

1,680 Reviews on ProvenExpert.com

4.86 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
With Ms. Dusek, you never have to worry—she goes above and beyond for her customers. It's great that you offer such wonderful service.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
17/10/2026Antje D.
5.00 out of 5
Excellent
Recommendation
Excellent customer service
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
16/10/2026Cornelia R.
5.00 out of 5
Excellent
Recommendation
As always, excellent and professional advice and service, right through to the booking. Everything went smoothly.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
16/10/2026Thomas O.
5.00 out of 5
Excellent
Recommendation
felt well taken care of
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
16/10/2026Petra N.
5.00 out of 5
Excellent
Recommendation
Our expectations regarding the vacation destination and accommodations were met 100%. We felt well advised throughout the entire one-hour conversation.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
12/10/2026K.
5.00 out of 5
Excellent
Recommendation
Fast, professional booking. Good advice.
Several options presented.
You feel well taken care of.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
10/10/2026Anonymously
5.00 out of 5
Excellent
Recommendation
A very knowledgeable and friendly employee. We were extremely satisfied.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
09/10/2026Dagmar U.
5.00 out of 5
Excellent
Recommendation
We're always very satisfied
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
09/10/2026Christian L.
5.00 out of 5
Excellent
Recommendation
As always, everything was great
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
09/09/2026Anonymously
Reisebüro Schöne Comment from Reisebüro Schöne:
Your review has just become our favorite read of the day!

That little phrase, “as always,” goes down a treat with us.
After all, delivering consistently is our absolute favorite hobby—right after celebrating brilliant 5-star reviews!
We promise not to rest on our laurels, but to give it our all again next time (and maybe even add a little extra magic).

Thank you so much for your loyalty and trust.

Keep spreading this fantastic vibe!

www.Reisebuero-SCHOENE.de
5.00 out of 5
Excellent
Recommendation
Knowledgeable and helpful—always happy to assist, anytime.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
03/09/2026Martina S.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Martina S.,

Thank you so much for this wonderful 5-star review and your kind words!
We’re thrilled to hear that you found us to be so knowledgeable and helpful—that’s exactly what we strive for.

The fact that you feel well taken care of here is the best feedback we could receive.
We’re already looking forward to seeing you next time and are always happy to be there for you!

Warm regards,

www.Reisebuero-SCHOENE.de
5.00 out of 5
Excellent
Recommendation
The staff provided very friendly and knowledgeable advice,
I'd be happy to book with them again next time.
The excitement for the vacation starts right when you make the reservation!!
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
03/09/2026Thomas K.
Reisebüro Schöne Comment from Reisebüro Schöne:
Thank you so much for your wonderful review, Thomas!
We’re very happy to hear that you felt well taken care of by us.
We wish you a wonderful vacation full of excitement and hope to welcome you back soon for your next booking!
Thank you again for placing your trust in us.

www.Reisebuero-Schoene.de
5.00 out of 5
Excellent
Recommendation
Ms. Dusek has been our consultant for years. We are 100% satisfied and will continue to rely on her expert advice.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
02/09/2026Anonymously
Reisebüro Schöne Comment from Reisebüro Schöne:
We’ll print out this review and hang it on the fridge!
Thank you so much for your long-standing trust—we’re thrilled to hear that you’re so completely satisfied.
Ms. Dusek will certainly be delighted to continue impressing you with her expertise in the future!

www.reisebuero-schoene.de
5.00 out of 5
Excellent
Recommendation
Great advice, friendly,
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
26/08/2026Anonymously
Reisebüro Schöne Comment from Reisebüro Schöne:
We are writing in response to the review you left.
Thank you very much for your positive feedback regarding the service and the friendliness of our team. We are pleased to hear that you are satisfied and would recommend us to others. If you have any further suggestions or requests, please do not hesitate to contact us. Thank you for bringing this to our attention.

www.Reisebuero-SCHOENE.de
4.67 out of 5
Excellent
Recommendation
Very friendly staff
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
26/08/2026Wolfgang Z.
Reisebüro Schöne Comment from Reisebüro Schöne:
Response from SCHÖNE Travel Agency

Dear Mr. Zahlten,

Thank you very much for your excellent review and your kind words.

We are very pleased that you found our staff to be particularly friendly.

We also sincerely thank you for your excellent review of our service, advice, and customer service.

We gratefully acknowledge your feedback on the quality of our service and look forward to continuing to assist you personally in the future.

Warm regards,
Your team at SCHÖNE Travel Agency

www.Reisebuero-SCHOENE.de
5.00 out of 5
Excellent
Recommendation
Ms. Dusek always gives us advice. She also doesn't hesitate to call the provider if there are any unresolved issues or questions that come up. Thank you so much for that!!!
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
25/08/2026Anonymously
Reisebüro Schöne Comment from Reisebüro Schöne:
Response from SCHÖNE Travel Agency

Dear Ms. xxx,

Thank you very much for your excellent review and your kind words.
We are very pleased that you always feel so well advised and supported by Ms. Dusek.
If you have any questions or unresolved issues, we’re happy to personally follow up with the relevant provider to clarify them.
We’ll be happy to pass on your praise to Ms. Dusek.
Thank you very much for your trust.

Warm regards,
Your team at SCHÖNE Travel Agency

www.Reisebuero-SCHOENE.de
5.00 out of 5
Excellent
Recommendation
We've booked our trips here several times now and have always been extremely satisfied. We always enjoy coming back here.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
25/08/2026Thorsten und Nadine K.
Reisebüro Schöne Comment from Reisebüro Schöne:
Response from SCHÖNE Travel Agency

Dear Ms. Koch, Dear Mr. Koch,

Thank you very much for your excellent review and your long-standing loyalty.
We are very pleased that you have booked your trips with us on multiple occasions and have always been extremely satisfied.
We look forward to welcoming you back in the future and to planning your trips personally for you.

Warm regards,
Your team at the SCHÖNE Travel Agency

www.Reisebuero-SCHOENE.de
5.00 out of 5
Excellent
Recommendation
We've been planning our trips with Ms. Dusek for quite some time now, and we always feel well taken care of by her in every way.
The Porsch Family
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
24/08/2026M.
Reisebüro Schöne Comment from Reisebüro Schöne:
Response from SCHÖNE Travel Agency

Dear Porsch Family,

Thank you very much for your excellent review and your long-standing loyalty.

We are very pleased that you have been planning your trips with Ms. Dusek for quite some time and that you feel well taken care of by her in every way.

Your trust means a great deal to us.

We’ll be happy to pass on your praise to Ms. Dusek.

Warm regards,
Your team at SCHÖNE Travel Agency

www.Reisebuero-SCHOENE.de
5.00 out of 5
Excellent
Recommendation
The consultation was exactly what I expected. We didn't have any problems, and we even saved some money in the end.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
22/08/2026Christian G.
Reisebüro Schöne Comment from Reisebüro Schöne:
Response from SCHÖNE Travel Agency

Dear Mr. Genning,

Thank you very much for your excellent review and your kind words.

We are very pleased that our advice fully met your expectations.

We’re especially pleased that your trip went smoothly and that you were even able to save money in the end.

We look forward to assisting you personally again on your next trip.

Warm regards,
Your team at SCHÖNE Travel Agency

www.Reisebuero-SCHOENE.de
5.00 out of 5
Excellent
Recommendation
Excellent advice—they took their time, listened, made suggestions, and went over everything with me until everything was just right. I’d recommend them 100%
,
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
21/08/2026Patricia G.
Reisebüro Schöne Comment from Reisebüro Schöne:
Response from SCHÖNE Travel Agency

Dear Ms. Gajek,

Thank you very much for your excellent review and your 100 percent recommendation.

We are very pleased that we were able to take the time to address your wishes, listen attentively to you, and work out suitable suggestions together.

We’re glad we were able to go through everything together until your travel plans were a perfect fit for you.

We look forward to advising you in person again in the future.

Warm regards,
Your team at SCHÖNE Travel Agency

www.Reisebuero-SCHOENE.de
5.00 out of 5
Excellent
Recommendation
Competent, friendly, customer-focused, and personalized advice from Ms. Beloserow
Additional requests (rooms, flights) are always handled promptly
"Follow-up" and inquiries about the trip after returning home demonstrate a genuine interest
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung (nach 01.07.26)
19/08/2026Anonymously
Reisebüro Schöne Comment from Reisebüro Schöne:
Response from the SCHÖNE Travel Agency

Thank you very much for your excellent review and your detailed, kind words.
We are very pleased that you appreciate the knowledgeable, friendly, and personalized advice provided by Ms. Beloserow.
We’re also very pleased that you appreciated how quickly we handled your additional requests.
We’re especially glad that you noticed our follow-up and our interest in how your trip went after you returned.
We’ll be happy to pass on your praise to Ms. Beloserow.
We look forward to continuing to provide you with personalized and reliable assistance for your future travels.

Warm regards,
Your team at SCHÖNE Travel Agency

www.Reisebuero-SCHOENE.de
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All reviews and experiences about Reisebüro Schöne are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 31/12/2021  |  Last update: 21/10/2026   |  Report profile

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