Hans Fock | Autohaus24

Verkaufsberater

Hans Fock | Autohaus24
4.61 out of 5
Excellent
161 Reviews
Contact information
Berufserfahrung Automobilbranche seit: 2012
Sprachen: Deutsch, Englisch
Spezialisierung auf Marken: Alle

Contact information

Hans Fock | Autohaus24
Parkstraße 2
14974 Berlin
Germany
Directions

Opening hours

Sunday CLOSED
95% Recommended
Excellent (4.65)
Cost-performance ratio
Good (4.45)
Top competencies

Customer loyalty

4.83 out of 5
29 Reviews

Reliability

4.75 out of 5
28 Reviews

Trustworthiness

4.72 out of 5
25 Reviews

161 Reviews on ProvenExpert.com

4.61 out of 5
Excellent
1.78 out of 5
Fair
Actually I was with Christian. Due to illness, the conclusion and the handover took place at Hans Fock. Purchase contract processing was acceptable whereby a mobility warranty for 300 € was calculated into the financing, which had to be complained only at the second look again, because it was not so clear from the purchase contract itself.
The transaction went quickly. The vehicle was registered quickly and a handover appointment was made quickly. This is commendable.
However, the handover itself was very poor. One was unkindly dispatched. After I should sign before sighting the vehicle a handover certificate with vehicle check with various non-verifiable vehicle services and I was not given a copy / copy, I was brought with my partner to the vehicle, where the key was already inserted and the engine was running. This gave the impression that the customer should just quickly go away before he could notice anything else on the vehicle.
Approximately 80 km after the vehicle handover, the tire indicator light came on. After checking the tires, I found that the tire pressure on all tires was 0.4 bar below the prescribed pressure. I seem to remember that this point was also listed in the vehicle checklist. So much for the services performed at handover. The only thing that really happened was that the second remote control was repaired as promised.
Conclusion: The offer (especially my offer) has been good from the price-performance ratio.
Through the Easter offer with the financing I have a three-year warranty with extensive services bottom line for 300 € more received. This has been a good offer in view of the very good vehicle price.
The vehicle was also registered quickly. In this respect, Mr. Fock has also performed quickly. Also the misunderstanding with the mobility warranty I do not rate as serious. You just have to be careful what you pay in the end, taking into account the financing, and then complain. This is then also canceled without complaint as desired.
However, the delivery was very unseriös and ultimately seemed like a mega unseriöse car dealer who wants to subjubeln a garbage and after settlement the wide search.
Show original
Customer review & rating for:
Hans Fock Verkauf
04/28/2023Anonymously
4.00 out of 5
Good
Recommendation
Everything fine,no problems!!!
Very nice competent seller!
Car dealership 24 very recommendable
Show original
Customer review & rating for:
Hans Fock
03/18/2023Heinz und Tina aus Köln
Hans Fock | Autohaus24 Comment from Hans Fock | Autohaus24:
Dear customers,
thank you very much for your positive evaluation.
We are very pleased that we could convince you of us and our service.
Have a wonderful start into the new week and best regards,
Your Autohaus24 Team
5.00 out of 5
Excellent
Recommendation
Very nice seller, good advice 👍🏼
Show original
Customer review & rating for:
Hans Fock
03/14/2023Anonymously
Hans Fock | Autohaus24 Comment from Hans Fock | Autohaus24:
Dear customer, thank you for your 5-star rating. We are very pleased that you are satisfied with your advice and our price / performance offer. Best regards, your Autohaus24 team
1.00 out of 5
Poor
An incredibly unseriöser type. Lets me full 300 km into the dealership "Gurken" to me then cancel a planned test drive on site because the Baterrie is all. Then incredibly inflexible in problem solving and then even stroppy. Of course, puts the customer on the spot under pressure with the statement he has another purchase commitment although he has reserved the car for me. That was a wasted day for me.
On the phone before friendly but in the store then shows the true face. I am pissed off. What a dubious shit !
Show original
Customer review & rating for:
Hans Fock Verkauf
03/05/2023Dominik
4.67 out of 5
Excellent
Recommendation
the process went without a problem and I received good advice. He is well accessible.

I would recommend Mr. Fock
Show original
Customer review & rating for:
Hans Fock
01/31/2023Fardin
Hans Fock | Autohaus24 Comment from Hans Fock | Autohaus24:
Dear customer, thank you very much for your positive evaluation. We are very pleased that you are so satisfied with the advice from our staff as well as the process. We wish you a pleasant week - Your Autohaus24 Team
5.00 out of 5
Excellent
Recommendation
Very nice contact with Mr. Fock,told us everything about the vehicle
Show original
Customer review & rating for:
Hans Fock Verkauf
01/12/2023Anonymously
Hans Fock | Autohaus24 Comment from Hans Fock | Autohaus24:
Dear customer, thank you very much for your 5-star rating. We are very pleased that you are so satisfied with us and your care by our colleague. We are happy to pass on your feedback. Your AH24 team wishes you a pleasant weekend.
5.00 out of 5
Excellent
Recommendation
I am very satisfied with Mr. Fock. He always responds promptly and is competent. I can highly recommend Mr. Fock.
Show original
Customer review & rating for:
Hans Fock Verkauf
10/04/2022Daniel Herter
4.67 out of 5
Excellent
Recommendation
Very good professional and friendly service
Is further recommended!
Show original
Customer review & rating for:
Hans Fock
09/27/2022Manfred Wagenitz
5.00 out of 5
Excellent
Recommendation
Super netter Verkaufsberater und hilfsbereit
Customer review & rating for:
Hans Fock
02/22/2022Thomas Schächter
5.00 out of 5
Excellent
Recommendation
Sehr nett hilfsbereit bin sehr zufrieden empfehlenswert einfach top in jeder Hinsicht
liebe Grüße an Hans Fock
Mit freundlichen Grüßen Grüßen
Ücel
Customer review & rating for:
Hans Fock
01/29/2022Fatih Ücel
5.00 out of 5
Excellent
Recommendation
Bin sehr zufrieden mit dem Autohaus. Auch nach dem Kauf hat man weiterhin bei Fragen einen kompetenten, freundlichen Ansprechpartner gehabt.
Customer review & rating for:
Hans Fock
01/27/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Eine sehr gute Beratung dem Kunden und seinen Wünschen entsprechend. Kompetenz, toller Service ohne Zeitdruck und viel Engagement. Sehr empfehlenswert!
Customer review & rating for:
Hans Fock Verkauf
01/25/2022Volker Sachse
5.00 out of 5
Excellent
Recommendation
Die Beratung war sehr gut, kompetent in den Aussagen und Einschätzungen unserer Wünsche entsprechend. Wir hatten das Gefühl, das Hr. Fock uns sehr gut berät, dabei nicht beeinflußt und viel Zeit und Raum läßt für eine gute Kaufentscheidung. Herzlichen Dank!
Customer review & rating for:
Hans Fock
01/22/2022Volker Sachse
5.00 out of 5
Excellent
Recommendation
Alles top!!!!
Customer review & rating for:
Hans Fock Verkauf
12/22/2021Chari
4.33 out of 5
Good
Recommendation
gleich gute 'Chemie' am Telefon/email .....gute und fachkundige Informationen zum angefragten Fahrzeug; schnelle Antwortzeiten
Customer review & rating for:
Hans Fock
11/11/2021Bernd Mittelbach
5.00 out of 5
Excellent
Recommendation
Top Service, schnelle Rückmeldung.
Extra Bilder vom Fahrzeug bekommen. Extra Fragen bzgl. Des Autos wurden kompetent beantwortet.
Da kommt manches klassisches Autohaus nicht mit.
Haben für unsere Kinder ein gutes und günstiges Auto gesucht und sind jeweils fündig geworden.
Und der Preis war sehr OK.!
Und einen Gutschein zur Abholung des Wagens gab's obendrauf.


Top!
Customer review & rating for:
Hans Fock Verkauf
11/10/2021Manfred Kessler
5.00 out of 5
Excellent
Recommendation
Sehr schnelle Rückmeldung und absolute Transparenz bei den vorhandenen Schäden.
Customer review & rating for:
Hans Fock Verkauf
08/31/2021Rick
4.67 out of 5
Excellent
Recommendation
Herr Fock hat uns sehr gut beraten. Uns hat besonders gefallen, dass er nicht um den heißen Brei rumredet, sondern Tatsachen schafft.
Tatsächlich haben wir noch nie so schnell ein Auto gekauft.
Erstkontakt per Telefon und am nächsten Tag Termin gemacht.
Fahrzeug (Seat Leon ST) angeguckt, alles durchgegangen, Finanzierung angefragt, direkt genehmigt, Dann Kaufvertrag, Zulassungsunterlagen fertig gemacht und den Finanzierungsvertrag digital unterzeichnet.
Dann hieß es warten. Schneller als Gedacht war das Fahrzeug zugelassen und abholbereit.
Bei Abholung waren Kennzeichen bereits am Fahrzeug und die Gebrauchtwagengarantie auf uns ausgestellt.
Fahrzeug war noch rechtzeitig vor unserem Urlaub fertig und wir konnten mit dem neuen Auto in den Urlaub.
Customer review & rating for:
Hans Fock Verkauf
07/23/2021Simone L.
5.00 out of 5
Excellent
Recommendation
Ich möchte mich bei Herrn Fock für die reibungslose Abwicklung bedanken.
Er war immer nett und hat schnell reagiert und uns gut auf dem Laufenden gehalten.
Neues Auto mit Finanzierung gekauft und top Zinsen bekommen. Andere Autohäuser hatten uns teilweise 3,99 oder 4,99% angeboten. Herr Fock hat direkt von sich aus 1,99% angeboten, was uns beeindruckt hat.
Altes Fahrzeug zudem noch Inzahlung gegeben.

Gegen Aufpreis konnten wir noch Winterräder in schickem Schwarz bestellen und diese wurden gleich in die Finanzierung reingepackt und waren bei Abholung bereits im Fahrzeug.

So muss man sich einen reibungslosen Kauf vorstellen. Beim nächsten mal gerne wieder.

Besser geht es nicht.
Danke für den Service und 5 Sterne
Customer review & rating for:
Hans Fock
07/23/2021Ute P
4.25 out of 5
Good
Recommendation
Die hier mit Neutral bewerteten Fragen kann ich nicht anders beantworten, da für mich nicht relevant oder noch nicht absehbar.
Customer review & rating for:
Hans Fock Verkauf
07/19/2021André Schäckel
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All reviews and experiences about Hans Fock | Autohaus24 are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/26/2019  |  Last update: 09/29/2021   |  Report profile

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