LUNA Wedding & Events

Hello Stephan and Nina,

we are glad that you had a great party with Steven and that you would book him again anytime.

Please excuse the somewhat awkward communication. At that time, we were just in the transition, because we have optimized processes. Unfortunately, during the transition phase, you were asked for information twice.

In this respect, we can understand your criticism, but we have already remedied the circumstances as far as possible and will also have completed the few remaining open points in a timely manner.

Thank you again for your trust and all the best for the future! 🎊🎉

Team LUNA Wedding & Events

Dear Lasse, dear Fabienne,

First of all, we are sorry that there were inconsistencies in the end. We wouldn't wish that on any of our bridal couples and it won't happen again in the form you experienced it. Unfortunately, at the time of your wedding, we were in a rapid development phase where we were busy constantly improving the processes and service for our bridal couples.

Here we take our DJ to task, as we as an agency had probably neglected to inform the DJ that a jukebox option was still to be provided by him at that time. He assumed that we would provide this, since we had changed this in the meantime. In the meantime, this has been clearly regulated, so that other wedding couples will be spared this experience.

PS:
One thing I just want to mention, as I find it a bit misleadingly worded by you guys. To be able to make use of options that are offered is the good right of all our bridal couples, however you write that one wants to "make use of services that one pays for anyway". This wording could give the impression that we have not provided services that have already been paid for by you. Here, for others reading this feedback, I would like you to know that we did not deny services that you had already paid for, but that you are referring to services that were optionally contracted, but that you were then unable to access for payment at your wedding.

Unfortunately, this experience overshadows the many great moments and positive experiences you had with us. Therefore we would like to thank you very much for the detailed feedback. Nevertheless, we are pleased about the mostly very positive feedback about our DJ and our support in advance.