VON POLL IMMOBILIEN Berlin - Treptow-Köpenick

real estate agent, real estate consultant, real estate agency, real estate brokerage

VON POLL IMMOBILIEN Berlin - Treptow-Köpenick
CUSTOMERS' CHOICE 2026
TOP SERVICE PROVIDER 2026
4.72 out of 5
Excellent
389 Reviews
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VON POLL IMMOBILIEN is one of the largest brokerage houses in Europe. With a network of over 1,500 colleagues and more than 350 stores, we maintain excellent contacts with prospective buyers with purchasing power. Our clients are owners of...
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VON POLL IMMOBILIEN Berlin - Treptow-Köpenick
Bölschestraße 106/107
12587 Berlin
Germany
Directions

Contact person
Ariane Gräfenstein, Andreas Gräfenstein

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100% Recommended
5 stars 153
3 stars 0
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.99)
Cost-performance ratio
Excellent (4.76)
Top competencies

Customer loyalty

5.00 out of 5
23 Reviews

Professionalism

5.00 out of 5
22 Reviews

Customer focus

4.95 out of 5
22 Reviews

156 Reviews on ProvenExpert.com

4.96 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Overall, I am extremely satisfied. Personally, I don’t expect to be contacted outside of regular business hours, but regardless of weekends and the like, inquiries and the like were always responded to quickly, which makes working together much easier, especially when you’re busy with both work and personal commitments.
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Customer review & rating for:
Immobilienvermittlung
17/03/2026SB
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive feedback and the trust you have placed in us.

We are very pleased to hear that you found our fast and reliable communication so supportive. Especially in an often demanding everyday life, it is important for us to be available for our customers at all times and to make processes as uncomplicated as possible.

We wish you all the best for the future and will be happy to help you again at any time.

Best regards
Your team from VON POLL IMMOBILIEN Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
Exceptional, friendly and very competent advice.
Mr. Gräfenstein is an extremely competent, reliable and very friendly estate agent.

We welcome you to employees, as you have him with Mr. Gräfenstein.
A happy new year and a good start to 2026
Remain with best regards
Weick Jazzetta
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Customer review & rating for:
Immobilienvermittlung
30/12/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your exceptionally positive review and kind words!
I am very pleased that you found my advice to be competent, reliable and friendly. This is exactly what I strive for in my daily work.

Thank you also for your appreciative wishes for the New Year.
I also wish you a good start to 2026 and will be happy to assist you again at any time.

Best regards
Andreas Gräfenstein
VON POLL IMMOBILIEN Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
Ms. Gräfenstein gave us highly professional advice and provided us with the best possible support when buying the property. Always available, friendly and with great expertise. We will definitely buy our next property here again. Top!
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Customer review & rating for:
Immobilienvermittlung
26/12/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your excellent evaluation and your great trust!
I am very pleased that you felt well advised and supported at all times during the purchase of your property. Accessibility, friendliness and professional expertise are particularly important to me - all the better that you felt the same way.

Thank you very much for your recommendation. I am already looking forward to assisting you again with your next property!

Best regards
Ariane Gräfenstein
5.00 out of 5
Excellent
Recommendation
I am very satisfied with the very competent, empathetic and fast handling of the entire project.
Many thanks to Mr. Gräfenstein and an unreserved recommendation.
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Customer review & rating for:
Immobilienvermittlung
11/12/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your great review and kind words!
I am very pleased that you were so satisfied with the competent, sensitive and fast processing. Smooth support and clear communication are very important to me - so it's even nicer to hear that this met your expectations.

Thank you very much for your unreserved recommendation and your trust.
I will be happy to assist you again at any time.

Best regards
Andreas Gräfenstein
VON POLL IMMOBILIEN Treptow-KöpenicK
5.00 out of 5
Excellent
Recommendation
Thank you very much for your excellent support throughout the entire process! Thanks to your advice, we felt that we were in good hands at all times. We would recommend your services without reservation!
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Customer review & rating for:
Immobilienvermittlung
10/12/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your wonderful review and the great trust!
We are delighted that you felt so well supported and advised throughout the entire process. Reliable support and clear communication are particularly important to us - so it's even nicer to hear that you felt this was the case.

Thank you very much for your recommendation! We will be happy to help you again at any time.

Best regards
Ariane & Andreas Gräfenstein
VON POLL IMMOBILIEN Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
Very good support, reliable and fast mediation.
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Customer review & rating for:
Immobilienvermittlung
02/12/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive review and the great feedback!
We are very pleased that you were so satisfied with our support, reliability and quick placement. Smooth and personal support for our customers is our top priority.

Thank you for your trust - we will be happy to assist you again at any time.

Best regards
Ariane & Andreas Gräfenstein & Team
VON POLL IMMOBILIEN Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
We can wholeheartedly recommend Ms. Gräfenstein. Her professional support, friendly advice and commitment led to the sale of our property in a very short time. The entire process up to the notarization went smoothly and pleasantly. Ms. Gräfenstein was always available for us and any queries could be clarified immediately. A big thank you to Mrs. Gräfenstein!
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Customer review & rating for:
Immobilienvermittlung
01/12/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your wonderful review and the trust you have placed in us.
I am very pleased that you felt well accompanied and supported throughout the entire sales process. A smooth transaction and being there for our customers at all times is particularly important to me and our team.

I wish you all the best for the future and will be happy to assist you again at any time - whether with real estate questions or a new project.

Kind regards
Ariane Gräfenstein
VON POLL IMMOBILIEN Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
We were very fortunate to be able to purchase our apartment through VON POLL Immobilien. Mr. Gräfenstein supported us throughout the entire purchase process with exceptional commitment and a high level of expertise. From the first viewing to questions about financing to the notary appointment, he always stood by our side reliably and with great commitment.

VON POLL's exposés are lovingly prepared to a high standard with appealing photos, complete information and a high degree of professionalism. Accordingly, the entire subsequent process ran smoothly, efficiently and in a very pleasant atmosphere.

We not only have Mr. Gräfenstein to thank for the purchase of our dream apartment, but also for his active support in finding an apartment for my mother. Without a doubt, we will only consider VON POLL for future real estate matters.
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Customer review & rating for:
Immobilienvermittlung
07/11/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your great review and kind words! I was particularly pleased to be able to work for your mother after the successful purchase a few years ago - and that the right home has now been found.

It is always something special for me to be able to accompany clients over the years. I wish you and your family all the best and a wonderful time together nearby.

Best regards
Andreas Gräfenstein
VON POLL IMMOBILIEN | Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
Best service / reliable, discreet and targeted
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Customer review & rating for:
Wie zufrieden waren Sie mit unserem Service?  Ihr Feedback ist uns wichtig, daher bitten wir Sie um nur wenige Minuten Ihrer Zeit.
04/11/2025Paul
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your great review and the fantastic feedback! We are delighted that you are so satisfied with our service and the way we work. Here's to continued good cooperation and all the best for you!
5.00 out of 5
Excellent
Recommendation
quick and uncomplicated appointment - great viewing with all relevant information, we were thrilled and now want to buy
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Customer review & rating for:
Immobilienvermittlung
30/10/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your great feedback! We are delighted that you enjoyed the viewing so much and that you received all the important information. We will of course be happy to advise you at any time during the further purchase process.

Best regards
Your VON POLL IMMOBILIEN Team Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
Very courteous, quick response, quick appointment finding, super friendly, very customer-oriented
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Customer review & rating for:
Immobilienvermittlung
24/10/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your wonderful review and the great feedback!
Your satisfaction is the best confirmation of our work for us - and at the same time motivation to continue to be there for our customers with full commitment.

Best regards
Your team from VON POLL IMMOBILIEN Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
Ariane Gräfenstein sold a property on our behalf. We found Ariane Gräfenstein to be approachable and action-oriented. We received very good professional advice from her. She meets challenges constructively. The communication is reliable and the response time is fast. We can recommend Ariane Gräfenstein without reservation.
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Customer review & rating for:
Immobilienvermittlung
04/07/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Answer from Ariane Gräfenstein / VON POLL IMMOBILIEN Treptow-Köpenick:

Thank you very much for your appreciative words and the trust you have placed in me! I am very pleased that you were so satisfied with my advice and support during the sale of your property. Constructive cooperation on an equal footing is particularly important to me - so it's all the nicer if you felt the same way. All the best for your future and perhaps we'll see you again!
5.00 out of 5
Excellent
Recommendation
After moving back to Germany after thirty years in the US, Ms. Gräfenstein was extremely helpful with the many many questions we had for her! She was always helpful, patient and reliable!
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Customer review & rating for:
Immobilienvermittlung
25/06/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your wonderful feedback!
It was a great pleasure to accompany you on your new start in Germany. We are particularly pleased that Mrs. Gräfenstein was able to convince us with her patience, commitment and reliability. Your trust means a lot to us - we wish you all the best for your future in your old home country and will be happy to assist you again at any time!

Best regards
Your team from VON POLL IMMOBILIEN Treptow-Köpenick
5.00 out of 5
Excellent
Recommendation
5 stars - Highly recommended!
Mr. Graefenstein from VON POLL IMMOBILIEN Berlin-Köpenick convinced us with his professionalism, competence and friendliness👍
The cooperation was smooth and trusting - we felt very well looked after. A clear recommendation!
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Customer review & rating for:
Immobilienvermittlung
05/05/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you so much for your great review and kind words! 😊
We are delighted that you felt so well looked after and in good hands when working with Mr. Gräfenstein and our team. Your satisfaction is the best confirmation and motivation for us at the same time.
Thank you for your trust and recommendation! 💐

Your team from VON POLL IMMOBILIEN Berlin-Köpenick
5.00 out of 5
Excellent
Recommendation
Top service with heart and mind!
I would never have thought that the sale of my apartment could run so smoothly and stress-free! From day one, the von Poll Immobilien team was super organized, transparent and always available - even via WhatsApp & spontaneously by phone. I found the honest advice and the feeling of really being taken seriously particularly pleasant
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Customer review & rating for:
Wie zufrieden waren Sie mit unserem Service?  Ihr Feedback ist uns wichtig, daher bitten wir Sie um nur wenige Minuten Ihrer Zeit.
30/04/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you so much for your wonderful feedback! 💙
We're delighted to hear that you found the sales process so stress-free and enjoyable - that's exactly what we aim for. Transparent communication, honesty and genuine commitment are a matter of course for us, and it's great to know that you felt the same way. Thank you for your trust - and for this great review!

Your team from VON POLL IMMOBILIEN Berlin-Köpenick
5.00 out of 5
Excellent
Recommendation
Professional, reliable and cordial - absolutely recommendable!"
From the very first conversation, I felt I was in good hands with VON POLL IMMOBILIEN in Köpenick. The team works extremely professionally, is always approachable and guides you through the entire sales process with great commitment. I was particularly impressed by the structured organization - from the high-quality exposé to the viewings to the handover, everything was perfectly prepared.

A big thank you to the whole team for the great cooperation! If you want to sell or buy a property in Treptow-Köpenick, you are in the best hands here.
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Customer review & rating for:
Immobilienvermittlung
30/04/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your detailed and great review! 🌟
We are delighted that you felt you were in good hands with us from the very first moment. Your words of praise for our professionalism, accessibility and organization are a great motivation for our entire team. We are delighted that we were able to provide you with such reliable support during the sale - that is precisely our goal.
Thank you for your trust and your recommendation for Treptow-Köpenick!

Your team from VON POLL IMMOBILIEN Berlin-Köpenick
5.00 out of 5
Excellent
Recommendation
Great support and assistance right up to the handover, always professional and approachable at all times! Thank you for that, gladly again
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Customer review & rating for:
Immobilienvermittlung
30/04/2025Mühlstein
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive feedback! 😊
We are delighted that you appreciated our consistent, professional support right up to the handover. Your words are a great compliment for our team - and a great incentive!
Thank you very much for your trust - we'd love to hear from you again!

Your team from VON POLL IMMOBILIEN Berlin-Köpenick
5.00 out of 5
Excellent
Recommendation
Das Gespräch im Shop war absolut bereichernd! Die Expertise im Immobilienmarkt ist beeindruckend und es, wird verstanden komplexe Themen verständlich und praxisnah zu vermitteln. Besonders gefallen hat mir der Fokus auf aktuelle Markttrends und praxiserprobte Verkaufsstrategien. Sehr empfehlenswert!!!!
Customer review & rating for:
Immobilienvermittlung ob Verkauf oder Vermietung
07/03/2025Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Herzlichen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie das Gespräch als bereichernd empfunden haben und unsere Expertise im Immobilienmarkt zu schätzen wissen. Aktuelle Markttrends und praxisnahe Strategien sind uns besonders wichtig – schön, dass Sie das so wahrgenommen haben. Wir freuen uns auf den weiteren Austausch mit Ihnen!
5.00 out of 5
Excellent
Recommendation
Das Gespräch im Shop war absolut bereichernd!! Die Expertise im Immobilienmarkt ist beeindruckend, und rs wird verstanden, komplexe Themen verständlich zu vermitteln. Besonders gefallen hat uns der Fokus auf aktuelle Markttrends und praxiserprobte Verkaufsstrategien. Super weiter sooooo
Customer review & rating for:
Immobilienvermittlung ob Verkauf oder Vermietung
07/03/2025Nö
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Vielen Dank für die 5-Sterne-Bewertung! Es freut uns sehr, dass Sie zufrieden sind. Wenn Sie in Zukunft noch Fragen oder Anliegen haben, stehen wir jederzeit gerne zur Verfügung
4.80 out of 5
Excellent
Recommendation
schnelle, kompetente Beratung und Wertermittlung meines Hauses.
Fühle mich von Familie Graefenstein gut betreut und in guten Händen.
Customer review & rating for:
Immobilienvermittlung
01/03/2025Büchner, Ellen
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Herzlichen Dank für Ihr Vertrauen und Ihre wunderbare Bewertung! Es freut uns sehr, dass Sie sich bei uns gut betreut gefühlt haben. Ihre Zufriedenheit ist unser größtes Ziel.
233 Reviews from
5 other sources
4.57 out of 5
Excellent
5.00 out of 5
Excellent
9 reviews on immowelt.de
 
27/10/2025
5.00 out of 5
Excellent
1 review on Facebook
 
04/06/2025
4.94 out of 5
Excellent
68 reviews on Google Maps
 
13/04/2026
4.90 out of 5
Excellent
68 reviews on Google
 
09/04/2026
3.96 out of 5
Good
87 reviews on ImmobilienScout24
 
22/01/2026

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All reviews and experiences about VON POLL IMMOBILIEN Berlin - Treptow-Köpenick are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 16/08/2021  |  Last update: 13/04/2026   |  Report profile

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