Admittedly: Until now, I have been rather critical of the profession of real estate agents due to not always overly convincing experiences in the past.
However, I revise this "prejudice" after the successful purchase transaction from the company voll Poll Immobilien.
The first contact at the object of purchase was relaxed and without the usual broker phrases, around which unbelievably mad object it would concern nevertheless. Also a promptly arranged second date of visit ran openly and honestly and most questions could be answered directly. If this was not possible, we were quickly given an answer by the real estate agent Ms. von Oertzen.
During the further procedure, Mrs. von Oertzen helped us quickly and professionally, advised us and provided us with information - even when this was certainly not within her actual area of responsibility.
In order not to extend the text into epic length: The cooperation was at all times characterized by mutual respect and great professionalism. All inquiries were usually answered within a few hours and even after the purchase, Ms. von Oertzen remained a dedicated contact person for us.
Of course, we are not in a position to say whether this customer approach applies to the entire von Poll Immobilien company. However, should we wish to use the services of a real estate agent again at a later date, we would be happy to work together again in this constellation.
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