VON POLL IMMOBILIEN Berlin - Treptow-Köpenick

real estate agent, real estate consultant, real estate agency, real estate brokerage

VON POLL IMMOBILIEN Berlin - Treptow-Köpenick
CUSTOMERS' CHOICE 2024
4.69 out of 5
Excellent
300 Reviews
Contact information
VON POLL IMMOBILIEN is one of the largest brokerage houses in Europe. With a network of over 1,500 colleagues and more than 350 stores, we maintain excellent contacts with prospective buyers with purchasing power. Our clients are owners of...

Contact information

VON POLL IMMOBILIEN Berlin - Treptow-Köpenick
Bölschestraße 106/107
12587 Berlin
Germany
Directions

Contact person
Ariane Gräfenstein, Andreas Gräfenstein

100% Recommended
5 stars 99
3 stars 0
2 stars 0
1 star 0
Excellent (4.98)
Cost-performance ratio
Excellent (4.72)
Top competencies

Customer loyalty

5.00 out of 5
17 Reviews

Professionalism

5.00 out of 5
16 Reviews

Customer focus

4.94 out of 5
16 Reviews

102 Reviews on ProvenExpert.com

4.95 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Our estate agent worked very hard for us and made it possible for us to get the property in the end. She had a tough job getting the sellers to the notary and finally managed it. Along the way, she kept us informed for months and gave us context on the current situation. We always had a great relationship and knew she was available for us when we needed her. We are completely satisfied.
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Customer review & rating for:
Immobilienvermittlung
04/01/2024Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive feedback and appreciative words! We are very pleased to hear that you were completely satisfied with our estate agent and our service.

It was a great pleasure to accompany you on the way to buying your property. We understand that the process leading up to the notary appointment is not always easy and we are proud that our agent was able to gain your trust and help you through this process.

It was important to us to keep you informed and give you the context you needed to make informed decisions. Maintaining a good relationship with our clients and being available for your concerns is particularly important to us.

Thank you once again for your trust in us. Should you have any further questions or concerns in the future, please do not hesitate to contact us. We are at your disposal.
5.00 out of 5
Excellent
Recommendation
Without Ms. Gräfenstein's expertise, commitment and competence, the sale of the property would not have been completed. Especially when owners are at odds, a property can only be sold by a committed estate agent. With VON POLL IMMOBILIEN from Friedrichshagen, I received the best possible support from the initial consultation to the handover to the new owner. I can highly recommend the estate agency.
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Customer review & rating for:
Immobilienvermittlung
03/24/2024Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
We are very pleased to hear that you were satisfied with our service and would like to thank you for your positive feedback! Ms. Gräfenstein and the entire team at VON POLL IMMOBILIEN in Friedrichshagen always strive to offer our customers the best possible service, from the initial consultation to the successful handover to the new owner. Thank you for your recommendation, it means a lot to us!
4.80 out of 5
Excellent
Recommendation
My experience was great. Ms. Ariane Gräfenstein did a great job from the first contact. Very professional, punctual and friendly. She always responded promptly to emails and answered every question I had. I can highly recommend Von Poll Treptow-Köpenick.
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Customer review & rating for:
Immobilienvermittlung
03/14/2024Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
We are very pleased about your positive feedback! It is great to hear that you were fully satisfied with Ms. Ariane Gräfenstein and the service of VON POLL Immobilien Treptow-Köpenick. Her professional, punctual and friendly service as well as the prompt responses to your inquiries are commendable. Thank you for your recommendation - we are proud to be able to offer our clients excellent service and look forward to assisting you with your real estate needs in the future!
5.00 out of 5
Excellent
Recommendation
Highly professional and empathic support far beyond what was expected. Many thanks to Mrs. Ariane Gräfenstein. Kind regards Ino Kietz
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Customer review & rating for:
Immobilienvermittlung
03/10/2024Ino Kietz
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive review! We are very pleased that you were satisfied with our service and particularly emphasize the professional and empathetic support of Mrs. Ariane Gräfenstein. We thank you for your trust and will be happy to assist you in the future.
5.00 out of 5
Excellent
Recommendation
Friendliness paired with understanding for personal concerns, a high level of competence, clear and goal-oriented structure from the first conversation to the handover date.
Many thanks to Ms. Gräfenstein!
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Customer review & rating for:
Immobilienvermittlung
03/09/2024Gabriele Rebien
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
We would like to thank you very much for your extremely positive review. We are extremely pleased to hear that you were satisfied with our service at von Poll Immobilien.

Our ultimate goal is to provide our clients with a first class and professional service experience, from the first meeting to the handover. Your words of praise regarding our friendliness, our understanding of personal concerns, our high level of competence and our clear and goal-oriented structure confirm our commitment.

Special thanks are due to Ms. Gräfenstein for her outstanding commitment. We will ensure that your praise is passed on to her.

It is a pleasure to welcome you as a satisfied client of von Poll Immobilien and we will be happy to continue to provide you with our best service in the future.

Yours sincerely
5.00 out of 5
Excellent
Recommendation
The cooperation with Mrs. Gräfenstein has been very reliable and professional for years in all aspects, whether buying or reselling. We can only warmly recommend her! The services provided have always been carried out with aplomb. We always received the best advice and the customer service at von Poll Immobilien is very good!
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Customer review & rating for:
Immobilienvermittlung
03/08/2024LORCH
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
We are delighted that you are so satisfied with our many years of cooperation! Thank you very much for your trust and praise. We are always committed to providing our clients with a reliable and professional service. We look forward to continuing to provide you with the best possible support for your real estate needs. Thank you for the recommendation!
4.60 out of 5
Excellent
Recommendation
We were advised by Ms. Schulze on a potential house purchase. Even though we were ultimately unable to purchase the house, Ms. Schulze's support was extremely positive: she was always transparent, always approachable, well informed and, despite complications in this lengthy process, always friendly and patient. She was also able to arrange financing advice at short notice. We hope that things will work out again in the future and would like to thank Ms. Schulze very much.
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Customer review & rating for:
Immobilienvermittlung
02/29/2024Fam. Biermann
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your very kind words and the valuable feedback on our collaboration, even though the house purchase did not ultimately go through. We are delighted to hear that you were satisfied with our support and that we were able to help you through this complex process.

Transparency, accessibility and sound specialist knowledge are a matter of course for us and we are pleased that you emphasized these aspects of our cooperation positively. Even in difficult phases, it is important to us to treat our customers with kindness and patience, because we understand that buying a house is a major decision that often comes with various challenges.

It was a pleasure & we are happy to be able to offer you financing advice even at short notice and we thank you for the trust you have placed in us.

We also hope that a suitable opportunity will arise for you in the future and we are always available to assist you with your real estate plans.

Thank you once again for your trust and kind words.
5.00 out of 5
Excellent
Recommendation
Valerie Schulze was knowledgeable, full of energy and also uncomplicated, transparent and spontaneous. If everyone in the country were like that - it would be paradise. Thank you, dear Valerie, for your great work
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Customer review & rating for:
Immobilienvermittlung
02/22/2024Regina aus Karlshorst
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
We are delighted that you were so pleased with our service and in particular with Valerie Schulze von Poll Immobilien! We place great importance on providing an excellent service to our clients and it is fantastic to hear that we were able to meet your expectations. We will ensure that your praise is passed on to Valerie and we thank you for your confidence in us. Should you have any further questions or concerns, please do not hesitate to contact us. We will be happy to assist you at any time. Thank you again for your positive feedback!
4.75 out of 5
Excellent
Recommendation
The procedure was professional, flexible and perfectly adapted to our specific situation. The real estate agent was friendly, fresh, uncomplicated and gave us confidence in the current difficult times for real estate transactions. Thank you, Ms. Schulze and Ms. Gräfenstein!

Your Schmuck family
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Customer review & rating for:
Immobilienvermittlung
11/30/2023Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you for your positive review! We are very pleased to hear that you were satisfied with our service.

Our top priority is to respond professionally and flexibly to our clients' needs, and it is great to hear that we were able to do this successfully in your case. We are proud that our agent, Ms. Schulze, and Ms. Gräfenstein, took your specific situation into account in an excellent manner.

It is our goal to create trust even in difficult times for real estate transactions. We would like to thank you for your trust in us and will be happy to assist you with all your real estate needs in the future.

Best regards,
Your VON POLL Real Estate Team
5.00 out of 5
Excellent
Recommendation
The entire support by our realtor was simply terrific. From the first contact to the last handshake after the notary contract, we were incredibly warmly and professionally cared for and advised. All the necessary documents were immediately available, the realtor was able to clarify every open question immediately and mediated optimally between us as buyers and the sellers, so that all parties were always blessed with a good feeling. Also in terms of purchase price, a greater concession was achieved than initially thought. A very big thank you for your great support and advice Mrs. Gräfenstein!! 😀
Show original
Customer review & rating for:
Immobilienvermittlung
10/24/2023Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
I see. Here is a new proposal based on your wishes:

Thank you very much for your positive feedback. We are overjoyed that you are satisfied with our service. We wish you much enjoyment in your new home and look forward to the delivery. Best regards and see you soon!
Ariane Gräfenstein
5.00 out of 5
Excellent
Recommendation
The super friendly, competent and extremely professional support from the initial inspection to the handover of the apartment impressed me very positively!
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Customer review & rating for:
Immobilienvermittlung
10/18/2023Frank Neubert
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive feedback! We are very pleased that you were satisfied with our assistance from the initial inspection to the handover of the apartment. It is our concern to offer our customers the best service and competent advice. Your evaluation confirms that we are on the right track.

We thank you for your trust and look forward to supporting you in your real estate matters in the future.

With kind regards
Andreas Gräfenstein
5.00 out of 5
Excellent
Recommendation
Despite a difficult situation in every respect, the sale of the property was concluded positively. Many thanks to the competent and always friendly team around Mrs. Gräfenstein.
Show original
Customer review & rating for:
Immobilienvermittlung
09/30/2023Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
We are very pleased that you are satisfied with the sale of your property and that our team, especially Mrs. Gräfenstein, was able to meet your expectations. Your satisfaction and positive feedback continue to motivate us to provide the best service to our customers. We thank you for your trust and appreciate your evaluation.

Yours sincerely,
Your Von Poll Real Estate Team
5.00 out of 5
Excellent
Recommendation
Our realtor Mrs. Gräfenstein is a super competent, friendly, empathetic, kind and honest realtor. She was so diligent and tried to get everything done for us as quickly as possible. Was always available and has tried everything in your power that it runs smoothly for us as customers. We thank her from the bottom of our hearts.
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Customer review & rating for:
Immobilienvermittlung
09/28/2023Herrmann-Zepernick
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
🌟 We at #vonPollTreptowKöpenick are proud to be there for our customers! It's always heartwarming to receive such positive feedback. Our goal is to take care of every customer as if they were our own four walls. A heartfelt thank you for the trust and kind words. We will continue to be here for you! 🏡❤️ #RealtorWithHeart #CustomerSatisfaction
5.00 out of 5
Excellent
Recommendation
Mr. Gräfenstein is very likeable, very competent and very professional. The cooperation with him and his team is excellent.

Many thanks for the very good cooperation, as well as the always open, honest and very constructive discussions! Furthermore, Mr. Gräfenstein is very happy to assist you with words and deeds. Thank you again for your support!
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Customer review & rating for:
Immobilienvermittlung
09/12/2023Dr. Rolf Prehn
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you for your positive feedback and the 5-star rating. We are very pleased that you were satisfied with the cooperation with Mr. Gräfenstein and our team. Your satisfaction is our ultimate goal and it is always a pleasure to hear that we have achieved it. Please do not hesitate to contact us with any further questions or concerns. We are always here for you!

Best regards
Your VON POLL TEAM
5.00 out of 5
Excellent
Recommendation
Competence and courteous friendliness throughout the care period.
Show original
Customer review & rating for:
Immobilienvermittlung
08/01/2023Thomas Kloss
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive feedback! We are very pleased that you noticed our competence and friendliness throughout your time with us. Our team always strives to provide you with the best possible service and your appreciation confirms, this. Thank you again and we are very pleased with your review !
5.00 out of 5
Excellent
Recommendation
We would like to take this opportunity to thank Mrs. Gräfenstein once again. From the 1st conversation to the notarization, Mrs. Gräfenstein convinced with competence, expertise, professionalism, friendliness and honesty. We always felt well advised and should we need the services of a real estate agent again, we will be happy to come back to you.
We will gladly recommend you at any time.
J.+F. O.
Show original
Customer review & rating for:
Immobilienvermittlung
06/12/2023Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive review! We are very pleased to hear that you were so satisfied with our services. We are proud that we were able to assist you throughout the process. It is great to know that you felt you received good advice. Should you need a real estate agent again in the future, we will be happy to assist you again. Thank you also for your willingness to recommend them to others. We appreciate your trust and will be happy to assist you at any time.
5.00 out of 5
Excellent
Recommendation
Professional. Personal. Prompt.
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Customer review & rating for:
Immobilienvermittlung
06/04/2023Detlef Barthel
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
thank you very much for your great 5-star rating! We are very pleased that you were satisfied with our professional, personal and prompt service. It is always our pleasure to provide the best to our customers.
Thank you again for your rating and the trust you have placed in us.
5.00 out of 5
Excellent
Recommendation
Einzelbesichtigugen, with a rental property, there shows the difference. Very pleasant times not to have to rush with x like-minded people through a rental apartment.
Good broker
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Customer review & rating for:
Immobilienvermittlung ob Verkauf oder Vermietung
05/27/2023Herr Zilius
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your review. We do not make any difference. Viewings always take place individually and each of our prospective buyers receives their own exposé with energy certificate. That really makes the difference ☺️ thank you for your feedback. Have a nice whitsun
5.00 out of 5
Excellent
Recommendation
Mrs. Braun guided us through the apartment with her pleasant manner, so that no question remained unanswered.
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Customer review & rating for:
Wie zufrieden waren Sie mit unserem Service?  Ihr Feedback ist uns wichtig, daher bitten wir Sie um nur wenige Minuten Ihrer Zeit.
05/27/2023Anonymously
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you for the 5⭐️⭐️⭐️⭐️⭐️ rating in each category. Thank you very much 🙏
5.00 out of 5
Excellent
Recommendation
Mr. Köttgen many thanks
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Customer review & rating for:
Wie zufrieden waren Sie mit unserem Service?  Ihr Feedback ist uns wichtig, daher bitten wir Sie um nur wenige Minuten Ihrer Zeit.
05/22/2023Paula
VON POLL IMMOBILIEN Berlin - Treptow-Köpenick Comment from VON POLL IMMOBILIEN Berlin - Treptow-Köpenick:
Thank you very much for your positive evaluation! We are pleased to read that you Mr. Köttgen met your expectations. Thank you very much for your rating.
198 Reviews from
5 other sources
4.55 out of 5
Excellent
5.00 out of 5
Excellent
7 reviews on immowelt.de
 
09/25/2023
5.00 out of 5
Excellent
3 reviews on Facebook
 
03/17/2024
4.90 out of 5
Excellent
58 reviews on Google Maps
 
04/10/2024
4.90 out of 5
Excellent
58 reviews on Google
 
04/10/2024
3.93 out of 5
Good
72 reviews on ImmobilienScout24
 
01/21/2024
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All reviews and experiences about VON POLL IMMOBILIEN Berlin - Treptow-Köpenick are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 08/16/2021  |  Last update: 04/15/2024   |  Report profile

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