Dear Sir or Madam,
unfortunately I have not yet met Mr. Nicola.
I actually have a problem at the moment....
I forgot to transfer the insurance fee for my motorcycle at the turn of the year.
Due to my move at the end of November 2021, your invoice, reminder, reminder and notice did not reach me. All letters were returned to you.
On 08.06.22 I got a letter from the district office Kulbach to decommission the motorcycle KU-BY6 associated with a penalty in the amount of 44.10 €.
I immediately paid this bill and the insurance fee liability and called Mr. Nicola and Mr. Lobe from the Kulmbach District Office and discussed the problem.
Mr. Nicola I have sent the copies of the transfers on advice, because he wanted to confirm the receipt of payment at short notice to Mr. Lobe Landratsamt Kulmbach.
With it I was of the opinion that it is now settled.
On Sunday the 19.06.22 the police directorate Stadtsteinach stood to the "Zwangsentstempeln" before my door.
Unfortunately, my insurance "Gothaer" has not managed in 11 days to support me and to confirm the Landatsamt Kulmbach the receipt of payment.
After the compulsory stamping came then again a bill (penalty and fees) about 147,20€,
which I also paid immediately.
This whole matter arose naturally due to my oversight,
but it is very sad that Gothaer Insurance is not (was not) able to accelerate the confirmation for the subsequent submission.
The bottom line for me is not only poor service, but "no" service.
If I had not already paid the premium for 2022, I would part ways with Gothaer Insurance.
With kind regards