expert Bening Detmold

We can only advise against Expert Bening, as we have had a very bad experience with them. We had bought a Bosch washing machine a few weeks ago. After about 8 washes we had to call customer service ourselves because of a defect, Expert refused to put us through to customer service. The defect was caused by an object in the machine, which definitely could not have come from us. Thus, we had the suspicion that we had received a used machine. We wanted to clarify this with Expert, as it could have been exchanged by mistake. Expert, as our contractual partner, did not meet us at all, showed no understanding or admission that a mix-up could have taken place. Instead of support, we only received resistance on the phone from the management. We can not return the machine, in addition Expert Bening made us pay the customer service bill, since we had to commission this ourselves. We can only advise against this company.

In the online store deliverable item ordered, which I urgently need for work, and paid directly in advance with Paypal. Indication in the store: delivery time 1-3 days. After 3 days, the article is not yet shipped, so the delivery time is now at least 5 days. Inquiry about the delivery time remains unanswered on the part of Bening Detmold. You have my money - I would like to have my goods now. Underground business behavior. In the future, again pure online wholesalers instead of specialized market, because something like this works.

Unfriendly is still a polite description! On the phone - if you've ever gotten through (!) - you're told off in an unfriendly and harsh manner because "everything is full at the moment and no one has time". You should try again in half an hour, although they know exactly that it is then lunch break. If you try again later, the call is not even answered. I call that customer unfriendliness in the highest degree! Every online retailer is friendlier! Obviously, Expert Benig no longer needs to "serve" its customers - the so-called silly 'VIP' passes for allegedly discounted purchases sent at regular intervals don't make things any better!