I tried today to exchange a wireless headphone that I got from my husband as a gift, when he bought it the seller said that's no problem he can exchange it, I wanted to do that today in Aurich, there was a huge fuss made, this is a HYGIENE ARTICLE that we do not exchange, was the first, it is not good on the ears and with my PC it does not work via Bluetooth, it throws all the programs mixed up.Now it will be sent in first,...I just wanted another headphone but no,the salesman told me he has NO IDEA ABOUT BLUETOOTH, and the worst thing is,the employees don't care if we continue to shop with them,he said if you mean it,it's your decision,it was also not possible to speak to the department manager,no one there was the answer. I ask you what am I supposed to do with headphones that don't work for me? And are hard on the ears? I had chosen a new one that was twice as expensive, you don't read up on anything, I will only go back to the store when I get the call, the headphones back from Sony, there are other stores where you don't get the answer I have no idea, sorry
Show original
Translation
herzlichen Dank, dass Sie Ihr positives Service- Erlebnis in unserer Filiale online mit anderen teilen.
Unser Ziel ist und bleibt jeden Kunden vollständig zufrieden zu stellen. Perfekt, dass wir es -und insbesondere Herr Brandt und Herr Julke- auch in Ihren Augen sehr gut geschafft haben.
Wir freuen uns Sie recht bald wieder bei uns zu begrüßen.
Beste Grüße, Ihr expert-Bening Leer