Automobilforum Kropf GmbH

Autohaus, Ford, Händler, Automobilhandel, Vertragshändler, Werkstatt

Contact information
Willkommen bei Ihrem Ford-Vertragshändler in Nürnberg. Unser professionelles Team steht Ihnen bei Themen zu Ihrem Traumauto gerne zu Verfügung.

Contact information

Automobilforum Kropf GmbH
Bessemerstraße 10
90411 Nürnberg
Germany
Directions

Websites

Social Media

Review from 05/24/2024  
4.40 out of 5
Good
Recommendation
Quality
Service on offer
Consulting
Services
Processing

1,086 Reviews on ProvenExpert.com

4.40 out of 5
Good
Recommendation
I am an existing customer and have already bought several cars from Kropf, so everything is OK.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
05/24/2024Anonymously
3.60 out of 5
Good
Recommendation
Appointment allocation adventurous: not possible online, not reachable by phone. Only via a call center!
Order acceptance by Mr. Baumann very good.
When picking up the car, only the invoice was handed over. Entries in the service booklet only on request.
Likewise the issuing of the mobility guarantee.
The ladies at the reception, at the invoice issue and key return with papers were not up to their task (overstrained).
not up to the task (overwhelmed).
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
05/24/2024Schildknecht, Rudolf
5.00 out of 5
Excellent
Recommendation
the parking facilities could be improved, otherwise everything was ok.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
05/23/2024Schönbach, Matthias
4.20 out of 5
Good
Recommendation
The workshop manager Mr. Baumann is great!
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
05/22/2024Anonymously
3.80 out of 5
Good
Recommendation
I am very dissatisfied/annoyed with one thing. In addition to my previous satisfaction with the quality of the work carried out, I was able to benefit from a bonus card which also guaranteed a very good price-performance ratio and ensured that I didn't even think of looking for an alternative workshop.
For my current invoice, I was informed that this bonus card (due to a change of management), whose cost-reducing effect I had always assumed when placing the order, would not be applied and that the price-performance ratio would of course change considerably as a result.
When I consider that my invoice amount has changed considerably as a result of this discontinuation, I would have considered it necessary/fair if I had been informed of this as a customer. And I would have done so at the time when the decision to cancel was made, because then I could have made my decision to award the contract on the basis of actual cost expectations.
I am not enthusiastic about the unexpected additional costs (due to the discontinuation of the bonus card) but
I am very annoyed about the lack of information.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
05/17/2024Neeb, Bernd
5.00 out of 5
Excellent
Recommendation
I got an appointment quickly and I was served on time
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
05/08/2024Rauscher, Robert
4.40 out of 5
Good
No recommendation as the relocation of the workshop to Bessemerstrasse means that I no longer have the local advantage over Deutschherrnstrasse.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
04/17/2024Danzer, Claus-Jürgen
5.00 out of 5
Excellent
Recommendation
Everything went smoothly.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
04/13/2024Schiller, Wolfgang
3.80 out of 5
Good
A simple oil change for 300 euros? 1 liter of 5W20 engine oil for 25 euros? That seems overpriced to me....
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
03/16/2024Anonymously
4.00 out of 5
Good
Recommendation
There should be an understanding between the employees, I was informed by phone that I can pick up my car after an hour and the gentleman could not make an invoice because his system does not work and I get an invoice by mail so said to me when I was there at pickup, the nice gentleman says so what we do not do you have to wait until my colleagues print out the invoice for you, I wait + 25 minute says to me again never my system somehow does not work. I send you invoice by mail??? I said that at the beginning but nobody was interested and the communication with the customer was unfriendly, if you talk to the customer we should look at him not somewhere else.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
03/14/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Very good advice from Mr. Jörg Baumann!
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
03/11/2024Bender, Siegbert
4.20 out of 5
Good
Recommendation
As this was a known design fault in the BCM 20 pin connector on the body control unit - as a result of which windshield washer fluid caused contacts on the control unit to corrode via capillary action - which occurs sooner or later in practically every one of these models, I would have expected a reputable car supplier to issue a corresponding notification of defect so that the known fault could be rectified during the next service (replacement of the connector with the new type). I would have paid the bill for a new plug without any problems, but the fact that the entire control unit had to be replaced due to the lack of replacement, including key reprogramming etc. casts a very poor light on Ford and I am already considering whether I will buy this brand again next time.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
01/14/2024Bloss, Frank
4.75 out of 5
Excellent
Recommendation
Fast check-in.
Staff always friendly
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
01/11/2024Pirner, Johann
4.60 out of 5
Excellent
Recommendation
I was perceived as a friendly and attentive customer!
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
01/09/2024Stark, Stefan
5.00 out of 5
Excellent
Recommendation
Good and fast completion of a tire replacement with a product not in stock.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
12/16/2023Dr. Weigandt, Peter
4.40 out of 5
Good
Recommendation
Availability by telephone has become very poor recently.

The assessment and consultation with the workshop foreman is very good.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
12/01/2023Gross, Gernot
4.60 out of 5
Excellent
Recommendation
Everything fits, I'm satisfied!
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
11/27/2023Anonymously
4.40 out of 5
Good
Recommendation
I wanted a quote for winter wheels. I was told that I would receive an offer in a few days. After I didn't get anything for 2-3 weeks, I asked again. Then it took a few more days until I could order the wheels and had an appointment to change them.
The reason for the delay was illness. But unfortunately the beginning of winter doesn't take that into consideration ;o)
But in the end everything worked out in time.
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
11/22/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Automobilforum Kropf GmbH
11/16/2023Anonymously
4.80 out of 5
Excellent
Recommendation
From the appointment to the implementation, everything was as discussed!
Show original
Customer review & rating for:
Automobilforum Kropf GmbH
11/11/2023Jakob, Berthold Josef
362 Reviews from
5 other sources
3.67 out of 5
Good
4.31 out of 5
Good
7 reviews on AutoScout24
 
11/22/2020
4.20 out of 5
Good
42 reviews on Facebook
 
03/09/2024
4.15 out of 5
Good
43 reviews on mobile.de
 
08/21/2023
3.50 out of 5
Good
259 reviews on Google Maps
 
06/06/2024
3.30 out of 5
Average
11 reviews on AutoScout24
 
04/03/2021
Submit a review

Your message to Automobilforum Kropf GmbH

Please complete the field highlighted in red.
Please complete the field highlighted in red.
Invalid email address
* required fields
Invalid characters. Only numbers and space characters are possible.

I accept the privacy policy.

* All reviews and experiences about Automobilforum Kropf GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 12/22/2017  |  Last update: 06/12/2024   |  Report profile

More transparency and security while looking for competent professionals

Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
Independent reviews
ProvenExpert is free, independent, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.

A good reputation is the world's
best form of advertising!

85% of all consumers trust online reviews just as much as they do personal recommendations.

Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
Review Guidelines  |  Quality Assurance  |  Privacy Policy  |  Legal Notice  © 2011 - 2024 Expert Systems GmbH