Customer service and purchase by your employee Mr. Kaan Mercan was top notch. Very nice and sympathetic seller, only to recommend! Again and again with pleasure.
KFZ handover by service advisor: determined defect during test drive: water is in the trunk at "spare wheel". Should be repaired until the handover. After the first rain stood again about 5cm high water in the trunk. This defect was unfortunately not satisfactorily repaired, which is why I may now drive again from Munich to Mindelheim and 1 week my vehicle is not owned ... This is unfortunately not in the sense of the customer!
First of all, the car did not start at the handover, then plastic parts hung down in the trunk, which was still repaired at short notice. I thought to myself, can happen times. Then I drove to M and had the first defect, car in workshop, repair at Wickenhäuser. Then I noticed that used tires were installed. Phone calls, loaner car, taking time off from work to pick up were the result.
Well, the next day a new attempt. Car picked up in M, all good. Then I cleared the winter tires out of the car. Car totally dirty, so first took the vacuum and cleaned car.
On Sunday ,so seven days later, I stopped again and now the car is at Haberlen and hopefully will be repaired by Wednesday evening as I need it for my vacation. Until it came to that it took but again three days, because I felt like the bookbinder Wanninger with them. Hopefully nothing is missing from the car after that. I think we all want to spare ourselves that.
To sum up, I had to take three vacation days, spend time, money (rental car, train rides,...) and nerves to maybe be able to take my car in the next few days.
I as a company would think about how to make it up to my customer in rudiments, but these are probably castles in the air.
Probably this recession will disappear in the nirvana after a thorough examination.
With kind regards
A reason for a complaint is for me the fact that I was not pointed out that neither a first aid kit, a warning triangle nor a warning vest were in my new car at the time of sale......also at the previous test drive was therefore none of this in the vehicle.
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Profile active since 06/12/2017 | Last update: 06/21/2022
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