AIS Dresden GmbH

Autohaus, Toyota, Lexus, Händler, Automobilhandel, Vertragshändler, Werkstatt

AIS Dresden GmbH
9,836 Reviews i
published (99 %)
out of 9,881 reviews
Contact information
Willkommen bei Ihrem Toyota- und Lexus Vertragshändler 3x in Dresden. Unser professionelles Team steht Ihnen bei Fragen zu Ihrem Traumauto gerne zu Verfügung.

Contact information

AIS Dresden GmbH
Kötzschenbroder Straße 193
01139 Dresden
Germany
Directions

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Review from 06/20/2024  
4.40 out of 5
Good
Recommendation
Quality
Service on offer
Consulting
Services
Processing
Top competencies

Professionalism

5.00 out of 5
1 Reviews

Engagement

5.00 out of 5
1 Reviews

Reliability

5.00 out of 5
1 Reviews

7,843 Reviews on ProvenExpert.com

4.40 out of 5
Good
Recommendation
Kundenservice
Customer review & rating for:
AIS Dresden GmbH
06/20/2024van Renssen, Ilona
Reviewed car dealership: AIS Dresden GmbH
4.80 out of 5
Excellent
Recommendation
Alles gut!
Customer review & rating for:
AIS Dresden GmbH
06/19/2024Professor Doktor Fuchs, Siegfried
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Sehr geehrter Herr Fuchs,
Vielen Dank für Ihr positives Feedback. Wir freuen uns Sie bald wieder bei uns im Autohaus begrüßen zu dürfen. Empfehlen Sie uns weiter.
5.00 out of 5
Excellent
Recommendation
Quick help and friendliness. Price in order. Mr. Beer made the best impression, both professionally and
made the best impression.
Thank you very much
Cooper
Show original
Customer review & rating for:
AIS Dresden GmbH
06/19/2024Böttcher, Heinz
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Böttcher,
Thank you very much for your positive feedback. We look forward to welcoming you back to our dealership soon. Please recommend us to others.
5.00 out of 5
Excellent
Recommendation
I think the handover of the car with the brief inspection on the jack is great
Show original
Customer review & rating for:
AIS Dresden GmbH
06/18/2024Pönicke, Ursula
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Ms. Pönicke,
We would like to take this opportunity to thank you for your participation in the survey and for the very good evaluation. We look forward to welcoming you again soon.
Your AIS Dresden team wishes you a safe journey at all times
4.80 out of 5
Excellent
The service is top! The staff are all friendly and attentive, so you can't complain about that either.
BUT 701€ for a small inspection (oil change and pollen filter) without repairs, which took about 1.5 hours, is simply unacceptable!!!!! I think this will be my last Toyota, or I will look for another dealership! Too bad, because AIS has demonstrably sold 5 cars through me! But no ordinary mortal can afford these prices anymore!!!!! I don't drive a Porsche where these hourly rates might be understandable.
I have two friends, one is self-employed with a garage and the other works at PitStop and both said that the same service would have cost them a maximum of €350 (without the hyprid check). And that's a fair price!!!!
Too bad, but we will part ways!
Yours sincerely
Jens Körlin
Show original
Customer review & rating for:
AIS Dresden GmbH
06/17/2024Körlin, Jens
Reviewed car dealership: AIS Dresden GmbH
5.00 out of 5
Excellent
Recommendation
With the complete package from A to Z
Show original
Customer review & rating for:
AIS Dresden GmbH
06/17/2024Naudszus, Frank & Marina
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Naudszus family,
We would like to take this opportunity to thank you for your participation in the survey and for the very good rating. We look forward to welcoming you again soon.
Your AIS Dresden team wishes you a safe journey at all times
5.00 out of 5
Excellent
Recommendation
After 24 years as an always very satisfied customer, I can only say keep it up!!!
Thank you from
Lothar Wende
Show original
Customer review & rating for:
AIS Dresden GmbH
06/16/2024Wende, Lothar
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Wende,
Thank you very much for your positive assessment of our team and our work. We look forward to your next visit to our dealership.
5.00 out of 5
Excellent
Recommendation
Always friendly, super good and above all fast work. I'm always well advised here and feel I'm in good hands. Satisfaction is very high. Thank you
Show original
Customer review & rating for:
AIS Dresden GmbH
06/16/2024Anonymously
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear user,
We would like to take this opportunity to thank you for your participation in the survey and for the very good rating. We look forward to welcoming you again soon.
Your AIS Dresden team wishes you a safe journey at all times
4.80 out of 5
Excellent
Recommendation
It's the overall package that makes it special. The staff are friendly and competent. They respond well to customers' wishes.
Show original
Customer review & rating for:
AIS Dresden GmbH
06/16/2024Findeisen, Siegfried
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Findeisen,
We would like to take this opportunity to thank you for your participation in the survey and for the very good evaluation. We look forward to welcoming you again soon.
Your AIS Dresden team wishes you a safe journey at all times
5.00 out of 5
Excellent
Recommendation
Optimal help in case of accident and other breakdowns ! AIS Dresden GMBH for ever ! Thank you
Show original
Customer review & rating for:
AIS Dresden GmbH
06/15/2024Rocksch, Rosemarie
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Ms. Rocksch,
Thank you very much for your positive feedback. We look forward to welcoming you back to our dealership soon. Please recommend us to others.
5.00 out of 5
Excellent
Recommendation
Close by. Competent fitters and employees.
Many thanks
Show original
Customer review & rating for:
AIS Dresden GmbH
06/14/2024Blaik, Lucie-Maria
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Ms. Blaik,
Thank you very much for your positive feedback. We look forward to welcoming you back to our dealership soon. Please recommend us to others.
5.00 out of 5
Excellent
Recommendation
Staff very friendly and courteous. There is nothing wrong with the professional advice.
Show original
Customer review & rating for:
AIS Dresden GmbH
06/12/2024Anonymously
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear user,
Thank you for your positive feedback. We look forward to welcoming you back to our dealership soon. Please recommend us to others.
4.00 out of 5
Good
Recommendation
Badge was forgotten to be stuck on. No apology or mini voucher. I have already bought four cars here, very disappointing!
Show original
Customer review & rating for:
AIS Dresden GmbH
06/12/2024Hennig, Andree
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Hennig
Thank you for your frank feedback. We take your concerns very seriously and regret the inconvenience you have experienced. As a small gesture of compensation, you can pick up a voucher for a car wash at the dealership.
4.40 out of 5
Good
Recommendation
The price for a 60,000 km inspection of almost €926 is quite an announcement, especially as only the cabin filter was changed. Originally, I wanted to have the navigation system updated. It's just a good thing that the access key was obviously not supplied or sent, otherwise I would have had to pay another €300, which I didn't know beforehand and think is completely excessive. With a vehicle brand like Lexus, you actually expect a free update as a service.
Show original
Customer review & rating for:
AIS Dresden GmbH
06/11/2024Mucke, Peter
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Mucke,
Thank you very much for your review. Even if you were not 100% satisfied with our services, we appreciate your comments very much, they help us to understand the wishes of our customers even better. Your AIS Dresden team wishes you a safe journey at all times
4.40 out of 5
Good
Recommendation
Very friendly, good service.
Show original
Customer review & rating for:
AIS Dresden GmbH
06/10/2024Waldert, Andreas
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Waldert,
Thank you very much for your positive assessment of our team and our work. We look forward to your next visit to our dealership.
5.00 out of 5
Excellent
Recommendation
The vacation check I ordered for my Toyota Yaris was extremely thorough, including a cleaning of the car interior. This is how a vacation begins, I felt safe and in good hands. The price-performance ratio was great, in short, once Toyota, always Toyota. I have been an AIS customer for decades.
Show original
Customer review & rating for:
AIS Dresden GmbH
06/09/2024Harras, Claus
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Harras,
Thank you very much for your positive feedback. We are very pleased that we have
with our service.
Your AIS team wishes you a safe journey!
3.80 out of 5
Good
Recommendation
The efforts of the salesperson/consultant are to be emphasized. Although some discrepancies in the manufacturer's
the manufacturer's specifications to the dealer could not be overlooked, the colleague worked towards a
customer-friendly solution in the end. He was always a trustworthy partner, patient and investigative.
Occasional "group discussions" of advisors in the lobby should perhaps be moved from the room accessible to the customer to separate facilities.
accessible room to more separate facilities.
Show original
Customer review & rating for:
AIS Dresden GmbH
06/09/2024Prof. Dr. Nicolaus, Christian
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Nicolaus,
Thank you for your positive feedback. Of course we take your suggestion seriously, as we are always striving to improve our customer service. Best regards, your team from Autohaus AIS
5.00 out of 5
Excellent
Recommendation
Always happy to return to AIS GmbH for advice and vehicle repairs.
Show original
Customer review & rating for:
AIS Dresden GmbH
06/08/2024Mestars, Ute
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Ms. Mestars,
Thank you very much for your positive feedback. We are very pleased that we have
were able to convince you with our service.
Your AIS team wishes you a safe journey!
5.00 out of 5
Excellent
Recommendation
Reception staff should receive training on how to deal with customers.
Show original
Customer review & rating for:
AIS Dresden GmbH
06/08/2024Anonymously
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear user,
Thank you for your rating and feedback. We look forward to your next visit to our dealership
4.00 out of 5
Good
Recommendation
Hello the colleague from the reception was very good and nice but in general the atmosphere in this dealership is not very inviting. It is somehow unpleasant. It clearly lacks a feel-good atmosphere! Apart from that, the prices are simply far too high! Spare parts prices, including OEM, can be googled and anyone can assess the working hours. This really raises the question of why I still go there.
MfG
DP
Show original
Customer review & rating for:
AIS Dresden GmbH
06/07/2024Anonymously
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear user,
Thank you for your detailed feedback and suggestions for improving our service. We greatly appreciate your comments, they help us to understand our customers' wishes even better

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4.30 out of 5
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4.20 out of 5
Good
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4.20 out of 5
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3.97 out of 5
Good
3 reviews on autoplenum
 
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* All reviews and experiences about AIS Dresden GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 08/22/2016  |  Last update: 06/20/2024   |  Report profile

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