After I now learned for the third time despite confirmation email on site that no appointment was registered, and after I was already sent away twice because of this and had to come again, I experienced this time to compensate really good service (car was then picked up at my home and returned). That compensates for the hassle! Thank you! But: set up your online appointment tool! ;-) That really saves trouble.
Very friendly and competent is Mr. Yilmaz. The mechanic is also very friendly and did the job very well.
A b e r: it cannot be that I do not find an automatic entrance/exit door in a "new" building. On Friday, I purchased a rim lock for my KIA XCEED at your dealership, and was allowed to watch a wheelchair user open the door(s) for himself. That's a N O G O. Otherwise, time / experience will tell further.
With kind regards
It is very good that the upcoming repairs and the costs were explained to me by a workshop employee before they were carried out.
Suggestion for improvement: A little more time could be taken here to explain the repairs to the customer.
It is generally my first leased vehicle and this I got at Auto Zschernitz.
During the processing for the leasing contract, they were always there and have responded to my wishes and have always taken them into account and implemented. They also always took the time to explain everything to me in detail.
The inspection I had recently was great. I come from a long way away and they have also
taken into account. The inspection was done quickly and I even got free tickets for the light rail, so I could do something in the city in the time. The inspection combined with a tour of the city :)
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Profile active since 11/16/2018 | Last update: 03/21/2022
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